Terms of service

TERMS OF SERVICE

Last updated: July 23, 2026

These Terms of Service govern your access to and use of Purrcuterie.co, including any purchases made through the website. Throughout these Terms, “Purrcuterie,” “we,” “us,” and “our” refer to Star Point Horsemanship LLC, doing business as Purrcuterie™.

By visiting our website, purchasing a product, or otherwise using our services, you agree to be bound by these Terms of Service. Please read them carefully before using the website.

1. ONLINE STORE TERMS

You must be at least the age of majority in your state or place of residence to make a purchase through this website. By placing an order, you represent that you are legally able to enter into a binding agreement.

You may not use our products, website, or services for any unlawful or unauthorized purpose. You may not transmit viruses, malicious code, or any material designed to interfere with the operation or security of the website.

A violation of these Terms may result in the suspension or termination of your access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service, cancel an order, restrict quantities, or terminate access to the website when reasonably necessary, including in cases of suspected fraud, unauthorized resale, misuse, pricing errors, inventory errors, or violations of these Terms.

You agree not to copy, reproduce, resell, exploit, or commercially use any portion of the website, products, photographs, written content, branding, or services without our prior written permission.

Our store is hosted through Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you. Payment information is processed through Shopify or other authorized third-party payment providers.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, measurements, materials, colors, packaging, photographs, and other details as accurately as possible. However, colors and appearances may vary depending on your device, screen settings, lighting, photography, and the natural characteristics of the materials.

Purrcuterie boards may be made from bamboo or other natural materials. Natural variations in grain, color, texture, markings, and finish are expected and are not considered defects.

Measurements are approximate and may vary slightly due to manufacturing processes.

We reserve the right to modify product designs, materials, packaging, descriptions, prices, or availability without notice, provided that such changes do not materially misrepresent an order already accepted by us.

4. PET AND PRODUCT-SAFETY NOTICE

Purrcuterie products are intended to be used as feeding, treat-display, serving, or enrichment accessories as described on the applicable product page.

Our products are not toys. Do not permit pets or children to chew, bite, scratch, play with, or ingest any portion of a board, packaging, accessory, or other product.

Always supervise pets while a product is in use. Inspect the product before each use and discontinue use immediately if it becomes cracked, splintered, damaged, excessively worn, or otherwise unsafe.

Select foods and treats that are appropriate for your pet. You are responsible for considering your pet’s age, size, dietary restrictions, allergies, medical needs, chewing habits, and veterinarian’s recommendations.

Purrcuterie does not provide veterinary, nutritional, medical, or food-safety advice. Product information provided on our website is for general informational purposes and is not a substitute for advice from a qualified veterinarian or other appropriate professional.

Unless expressly stated otherwise on the product or packaging, do not place Purrcuterie products in a dishwasher, microwave, oven, freezer, or other appliance. Follow all cleaning, care, and usage instructions provided with the product or on the applicable product page.

5. FOOD USE AND CLEANING

Customers are responsible for washing and caring for products before and after use in accordance with the instructions provided.

Do not leave wet food, raw food, spoiled food, or perishable ingredients on the board longer than is reasonably safe. Discard uneaten food when appropriate and clean the product promptly after use.

Avoid prolonged soaking or exposure to excessive moisture unless the product instructions expressly permit it. Natural wood and bamboo products may warp, crack, discolor, or deteriorate when soaked, exposed to extreme temperatures, or cleaned improperly.

We are not responsible for damage caused by improper cleaning, prolonged soaking, use of harsh chemicals, exposure to extreme heat, misuse, neglect, or failure to follow product instructions.

6. ORDERS AND ACCEPTANCE

Submitting an order does not guarantee its acceptance. We may accept, reject, limit, or cancel an order for reasons including:

  • Product unavailability;
  • Inventory discrepancies;
  • Incorrect pricing or product information;
  • Payment authorization problems;
  • Suspected fraud or unauthorized activity;
  • Shipping restrictions;
  • Errors affecting the order; or
  • Suspected purchases for unauthorized resale.

An order is considered accepted when we send an order confirmation or shipment confirmation, subject to payment authorization and product availability.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method for the canceled portion of the order.

7. PRICES, PAYMENTS, AND TAXES

Prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders already accepted, except where a clear pricing or technical error has occurred.

Applicable sales taxes, shipping charges, duties, customs fees, or other charges may be added during checkout. Customers are responsible for all charges associated with their orders unless expressly stated otherwise.

You agree to provide current, complete, and accurate billing, shipping, payment, and account information. You authorize us and our payment processors to charge the payment method provided for the full amount of your order.

Discounts, promotional offers, and coupon codes are subject to their stated conditions. Unless expressly permitted, promotions may not be combined, exchanged for cash, applied retroactively, or used after their expiration date.

8. SHIPPING AND DELIVERY

Orders are shipped according to our current Shipping Policy, which is incorporated into these Terms by reference.

Shipping and delivery dates are estimates and are not guaranteed. Delays may occur due to carriers, weather, holidays, supply-chain disruptions, incorrect addresses, customs processing, or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, losses, or additional costs caused by an incorrect or incomplete address supplied by the customer.

Risk of loss and responsibility for an order may pass to the customer upon delivery to the address provided, subject to applicable law and carrier requirements.

Please contact us promptly if an order arrives damaged, appears to be missing, or contains an incorrect item. We may require photographs of the product, packaging, shipping label, or damage to evaluate a claim.

9. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, replacements, and exchanges are governed by our current Return and Refund Policy, which is incorporated into these Terms by reference.

Products that have been used with food or animals may be ineligible for return for health and sanitary reasons, except where the product arrived damaged, defective, or incorrect, or where otherwise required by law.

Customers should review the applicable return requirements before sending a product back. Unauthorized returns may not be accepted or refunded.

Nothing in these Terms limits any non-waivable consumer rights available under applicable law.

10. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, payment processors, applications, integrations, social-media services, or other services that we do not own or control.

Third-party services are provided subject to their own terms, policies, practices, and availability. We do not guarantee that any third-party service will remain available, uninterrupted, accurate, secure, or suitable for a particular purpose.

Your use of third-party services is at your discretion and may be governed by separate agreements between you and the applicable provider.

11. THIRD-PARTY LINKS

The website may contain links to third-party websites or resources. These links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for examining or evaluating third-party content, products, practices, privacy policies, security, or accuracy. Any interaction or transaction with a third party is solely between you and that third party.

12. REVIEWS, PHOTOS, COMMENTS, AND OTHER SUBMISSIONS

When you submit a review, photograph, video, testimonial, comment, social-media tag, idea, suggestion, or other content to us, you represent that:

  • You own the content or have permission to submit it;
  • The content is truthful and reflects your genuine experience;
  • The content does not violate another person’s intellectual-property, privacy, publicity, or other rights;
  • The content is not unlawful, abusive, threatening, defamatory, obscene, deceptive, or malicious; and
  • The content does not contain malware, spam, or unauthorized advertising.

To the extent permitted by law, you grant us a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, adapt, publish, display, distribute, and share submitted content in connection with our website, products, advertising, social media, and business operations.

We may remove or decline to publish submitted content at our discretion. We are not obligated to maintain, compensate, or respond to submissions.

13. INTELLECTUAL PROPERTY

The Purrcuterie name, Purrcuterie™ branding, logos, product concepts, packaging, graphics, website design, photographs, videos, written content, product descriptions, and other materials are owned by or licensed to Star Point Horsemanship LLC and are protected by applicable intellectual-property laws.

No content from the website may be copied, reproduced, modified, published, distributed, displayed, sold, used to create competing products, or commercially exploited without our prior written permission.

Nothing on the website grants you ownership of or a license to use our trademarks, trade dress, copyrights, designs, or other intellectual property except for the limited personal use necessary to browse the website and purchase our products.

14. PROHIBITED USES

You may not use the website or its content:

  • For an unlawful or fraudulent purpose;
  • To violate any applicable law or regulation;
  • To infringe intellectual-property rights;
  • To harass, threaten, abuse, discriminate against, or harm another person;
  • To submit false, deceptive, or misleading information;
  • To upload malware, viruses, or destructive code;
  • To collect or track personal information without authorization;
  • To scrape, crawl, copy, or extract website information using automated means without permission;
  • To interfere with the security or operation of the website;
  • To impersonate another person or business;
  • To place fraudulent orders or initiate improper payment disputes;
  • To purchase products for unauthorized commercial resale; or
  • To use our product designs, content, photographs, or branding to develop or promote competing products.

We may terminate or restrict access for violating these prohibitions.

15. ERRORS AND OMISSIONS

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, inventory, or availability.

We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted. If an order is canceled after payment, we will refund the canceled amount to the original payment method.

16. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website, services, information, and products are provided on an “as is” and “as available” basis, except for any express warranties specifically provided in writing.

We do not guarantee that the website will always be uninterrupted, secure, timely, or error-free. We do not guarantee that every product will be suitable for every pet, person, diet, use, environment, or purpose.

We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement to the extent such warranties may lawfully be disclaimed.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, these exclusions apply only to the maximum extent permitted by law.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Star Point Horsemanship LLC, Purrcuterie, and their owners, officers, employees, contractors, suppliers, service providers, licensors, and affiliates will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the website or products.

This includes, without limitation, damages arising from lost profits, lost revenue, lost data, business interruption, pet behavior, failure to supervise a pet, inappropriate food selection, allergic reactions, misuse, improper cleaning, ordinary wear, chewing, ingestion, splintering, or failure to follow instructions.

To the fullest extent permitted by law, our total liability arising from a product or order will not exceed the amount you paid to us for the specific product or order giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited, including liability that applicable law prohibits us from disclaiming.

18. INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Star Point Horsemanship LLC, Purrcuterie, and their owners, officers, employees, contractors, affiliates, licensors, service providers, and suppliers from claims, liabilities, losses, damages, and reasonable costs arising from:

  • Your violation of these Terms;
  • Your misuse of the website or a product;
  • Your violation of another person’s rights;
  • Content you submit;
  • Your unlawful conduct; or
  • Your failure to supervise or appropriately care for an animal using a product.

This provision does not require you to indemnify a party for conduct for which indemnification cannot legally be required.

19. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy. By using the website, you acknowledge that you have reviewed the Privacy Policy.

Our Privacy Policy is separate from these Terms and should be reviewed carefully.

20. TEXT MESSAGES AND EMAIL MARKETING

When you voluntarily subscribe to promotional emails or text messages, you consent to receive the communications described at the time of enrollment.

Consent to marketing is not a condition of purchasing a product. You may unsubscribe from promotional emails through the unsubscribe link included in the message.

Text-message frequency may vary. Message and data rates may apply. You may opt out of promotional text messages by following the instructions contained in the message, including replying STOP when applicable.

Transactional communications relating to an order, account, customer-service request, legal notice, or product-safety matter may still be sent where permitted.

21. TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using the website at any time. We may suspend or terminate access if we reasonably believe you have violated these Terms, used the website unlawfully, threatened the security of the website, or engaged in fraudulent or abusive conduct.

Provisions that by their nature should survive termination will remain in effect, including intellectual-property, disclaimer, limitation-of-liability, indemnification, and governing-law provisions.

22. GOVERNING LAW

These Terms and any dispute arising from the website, services, or products will be governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to any rights that cannot legally be waived, disputes will be brought in an appropriate state or federal court located in California. Where legally permitted and reasonably applicable, venue will lie in Mendocino County, California.

Nothing in this section prevents either party from pursuing relief in small claims court when the dispute qualifies.

23. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed from these Terms. The remaining provisions will continue in effect.

24. WAIVER

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

25. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies or notices posted on the website, constitute the entire agreement between you and us concerning your use of the website and purchase of products.

Any ambiguities will not be interpreted against a party merely because that party drafted the language.

26. CHANGES TO THESE TERMS

We may update these Terms from time to time by posting a revised version on this page and changing the “Last updated” date.

Changes apply prospectively unless otherwise required by law. Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms.

You are responsible for reviewing this page periodically.

27. CONTACT INFORMATION

Questions concerning these Terms of Service may be submitted through the contact form available at:

Purrcuterie.co

Purrcuterie™ is operated by:

Star Point Horsemanship LLC
California, United States