Shipping policy

SHIPPING POLICY

Last updated: July 23, 2026

This Shipping Policy explains how orders placed through Purrcuterie.co are processed, shipped, and delivered. Purrcuterie™ is operated by Star Point Horsemanship LLC.

By placing an order through our website, you agree to the terms of this Shipping Policy.

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping transit time. During product launches, promotions, holidays, or periods of high order volume, processing may take longer.

You will receive an order confirmation after your purchase and a separate shipping confirmation with tracking information once your order has been prepared for shipment.

We reserve the right to delay or cancel an order if:

  • Payment cannot be verified;
  • Inventory is unavailable;
  • The shipping address appears incomplete or incorrect;
  • Fraudulent or unauthorized activity is suspected; or
  • Circumstances outside our reasonable control prevent fulfillment.

If we cancel an order after payment has been collected, the canceled amount will be refunded to the original payment method.

SHIPPING RATES

Available shipping options and applicable charges are displayed during checkout before payment is completed.

Shipping rates may be based on the order value, package size, package weight, destination, carrier, or current promotional offers.

Any free-shipping promotion is subject to the terms shown at the time of purchase. Unless otherwise stated, free-shipping offers apply only to eligible standard shipping within the contiguous United States.

Discounts and free-shipping promotions may not be combined unless expressly stated.

ESTIMATED DELIVERY TIMES

After an order has been processed, standard domestic delivery generally takes approximately 3–8 business days.

Delivery times are estimates and are not guaranteed.

Orders may be delayed due to:

  • Carrier disruptions;
  • Weather;
  • Holidays;
  • High shipping volume;
  • Natural disasters;
  • Incorrect or incomplete addresses;
  • Transportation delays;
  • Customs processing; or
  • Other circumstances outside our reasonable control.

Purrcuterie is not responsible for carrier delays after a package has been transferred to the shipping carrier.

SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States.

Certain shipping destinations may be unavailable or may require additional shipping charges. These may include:

  • Alaska;
  • Hawaii;
  • Puerto Rico;
  • U.S. territories;
  • Military APO, FPO, and DPO addresses;
  • P.O. boxes; and
  • Remote or restricted delivery locations.

Available options will be shown during checkout when supported.

International shipping may be offered in the future or on a limited basis. Customers are responsible for any applicable customs duties, taxes, brokerage fees, import charges, or delivery restrictions unless otherwise stated.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code; and
  • Contact information.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Purrcuterie is not responsible for packages that are delayed, returned, misdelivered, or lost because of an incorrect or incomplete address entered by the customer.

Additional shipping charges may apply if an order must be resent because of an address error.

TRACKING INFORMATION

Tracking information will be provided by email or text message, when available, after the order ships.

Tracking updates are controlled by the carrier and may take up to 24–48 hours to appear after a shipping label is created.

A shipping confirmation does not necessarily mean the package has already been scanned or accepted by the carrier.

MULTIPLE SHIPMENTS

Orders containing multiple products may be shipped in more than one package.

When an order is divided into multiple shipments, tracking information may be provided separately for each package. You will not be charged additional shipping solely because we choose to divide an order into multiple shipments.

DELIVERY RESPONSIBILITY

Customers are responsible for providing a secure delivery location.

Once tracking shows that a package has been delivered to the address provided at checkout, the order is generally considered delivered.

Purrcuterie is not responsible for packages that are stolen, misplaced, damaged after delivery, removed from a porch or mailbox, or delivered to an unsecured location after the carrier marks the package as delivered.

Customers are encouraged to monitor tracking and retrieve packages promptly.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery area, porch, mailbox, gate, garage, side door, or other secure locations;
  2. Ask household members or neighbors whether they received it;
  3. Allow up to 48 hours, as some carriers mark packages delivered before final arrival; and
  4. Contact the shipping carrier directly using the tracking number.

If the package still cannot be found, contact us with your order number and tracking information. We will assist where reasonably possible, but replacement or refund eligibility is not guaranteed once the carrier confirms delivery.

LOST PACKAGES

A package may be considered lost when the carrier confirms that it cannot be located or when tracking has shown no meaningful movement for an extended period.

Please contact us if you believe your package has been lost.

We may require:

  • Your order number;
  • Confirmation of the shipping address;
  • Carrier tracking details;
  • Completion of a carrier claim; or
  • Additional documentation.

Refunds or replacements for lost packages are evaluated individually and may depend on the carrier’s investigation and claim decision.

DAMAGED PACKAGES

If your order arrives damaged, contact us promptly after delivery.

Please retain all products, packaging, labels, and shipping materials until the claim has been reviewed.

We may request:

  • Clear photographs of the shipping box;
  • Photographs of the shipping label;
  • Photographs of the damaged product;
  • Photographs of the internal packaging; and
  • Your order number.

Do not discard the damaged item or packaging before receiving instructions from us.

Claims submitted without photographs or after packaging has been discarded may be more difficult to approve.

INCORRECT OR MISSING ITEMS

If your order contains the wrong product or is missing an item, contact us promptly with your order number and photographs of the package and its contents.

We will review the issue and, when verified, provide an appropriate resolution, which may include a replacement, refund, or other remedy.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to us because of:

  • An incorrect or incomplete address;
  • A refused delivery;
  • Failure to retrieve the package;
  • An inaccessible delivery location; or
  • Other carrier-related issues.

If a package is returned to us, we will contact you when possible.

The original shipping charge is generally nonrefundable. Additional shipping charges may be required before the order can be resent.

If a refund is approved instead of reshipment, applicable shipping charges and carrier return fees may be deducted from the refund where permitted by law.

REFUSED SHIPMENTS

Refusing delivery does not automatically qualify an order for a full refund.

Refused packages are subject to our Return and Refund Policy. Original shipping charges and carrier return fees may be deducted from any refund where legally permitted.

ORDER CHANGES AND CANCELLATIONS

We may be able to update or cancel an order before fulfillment begins, but changes are not guaranteed.

Once an order has entered processing, been packed, or been transferred to the carrier, it may no longer be changed or canceled.

If the order has already shipped, the customer must follow our Return and Refund Policy after receiving it.

PREORDERS AND BACKORDERS

Products identified as preorders or backorders will have estimated shipping information shown on the applicable product page.

Estimated arrival and shipment dates are not guaranteed and may change because of manufacturing, freight, customs, inventory, or supply-chain delays.

If an order contains both in-stock and preorder items, the entire order may be held until all items are available or shipped separately at our discretion.

HOLIDAY AND HIGH-VOLUME PERIODS

Processing and delivery may take longer during holidays, launches, sales, severe weather, or periods of unusually high order volume.

Customers should place time-sensitive orders early. We cannot guarantee arrival by a specific holiday, birthday, event, or requested date unless an express written guarantee is offered at checkout.

SHIPPING CLAIM DEADLINES

Shipping concerns should be reported promptly after the expected or confirmed delivery date.

Claims submitted after a significant delay may be ineligible for review because carriers impose strict reporting deadlines.

Nothing in this section limits rights that cannot legally be waived.

CONTACT US

For shipping questions, damaged-package reports, or delivery concerns, contact us through the contact form at:

Purrcuterie.co

Please include your:

  • Full name;
  • Order number;
  • Shipping address;
  • Tracking number; and
  • Brief description of the issue.

Purrcuterie™ is operated by:

Star Point Horsemanship LLC
California, United States